WHY YOUR ONLINE PERFORMANCE IS MORE IMPORTANT THAN EVER Today we live in a world in which basically no business can survive without an online strategy. It is particularly important that this will not be detached and viewed separately, but rather is perceived as a permanent of corporate strategy. Customer as the most important reference …
How to successfully launch your online-strategy Weiterlesen »
OPTIMIZE YOUR CUSTOMER RELATIONS Loyal customers are of enormous value for companies. They buy more and more often and at the same time, they create positive recommendation in their own surroundings, as well as in the big online community. Gain loyal customers for your company by following these 10 steps: 1. Binding customers as a …
5 TRENDS YOU‘LL HAVE TO RESPOND TO IN THE NEW YEAR The New Year is knocking on the door and brings lots of exciting challenges. The omnipresence of digitization creates chances and risks at the same time and significantly influences trends for the New Year. A special focus should be laid on customers in 2015, …
WHY CUSTOMER SATISFACTION IS ESSENTIAL TO SURVIVE IN THE DIGITAL AGE The worldwide cost of bad customer service amounts to more than 270 billion EUR. Broken down on companies in Germany with more than 50 employees, bad customer service costs each and every one of those more than 180,000 EUR on average per year. The …
7 GOLDEN RULES If you want to establish a successful customer relationship and true customer loyalty, it is not enough to simply satisfy your customers. To make the customer relationship successful it is important to establish an emotional connection between company and customer and to create sustainable customer loyalty. But how is it possible to …
DIGITAL ADVANTAGE Most people would probably affirm the question, whether positive ratings on online portals have a positive effect on a hotels bookings. To verify this with figures though, is not always easy. A study developed together with Donna Quadri-Felitti, academic chair and clinical associate professor at New York University, Preston Robert Tisch Center for …
Companies stand & fall with their online reputation Weiterlesen »